Shipping & Delivery Policy

1. Complimentary Shipping Nationwide
We are pleased to offer free standard shipping on every order placed within the UAE. There are no minimum order thresholds or hidden surcharges—what you see at checkout is your final total.

2. Estimated Delivery Timeline
Orders are processed and dispatched through our trusted logistics network. Standard delivery is typically completed within 3to 7 business days from the date of dispatch. Please allow for slight variations during UAE public holidays (e.g., Eid, National Day) or high-volume promotional periods.

3. Order Processing & Real-Time Tracking
All orders undergo secure packaging and verification prior to shipment. Once your parcel has been collected by our courier partner, you will receive a shipping confirmation via email and/or SMS, including a unique tracking number and link for real-time delivery monitoring.
4. Customer Service & Response Commitment
Our dedicated support team is available to address all shipping-related inquiries. We strive to review and respond to every request within 1 to 3 business days. Please note that our service hours are Monday through Friday; messages received over weekends or public holidays will be handled on the next working day.
5. Delivery Attempts & Buyer Obligations
To ensure smooth delivery, please verify that your shipping address is complete and accurate, and that a valid UAE mobile number is provided at checkout.

Failed Delivery: If our courier is unable to reach you after reasonable attempts, or if the address provided is incorrect, the package will be returned to our warehouse.
Resolution: In such cases, the order will be cancelled. Should you wish to proceed, a new order with corrected details will be required.
6. Reporting Damaged or Incomplete Shipments
We urge you to inspect your order immediately upon arrival. Any damage or missing items must be reported to our support team within 48 hours of delivery, accompanied by your order number and clear photo/video evidence of the outer packaging and contents.
7. How to Reach Us
For any delivery-related questions, please contact us through our official support channels:
Email: [email protected]
Telephone: +97156 9731781