Returns & Refund Policy
Last updated: June 1, 2026
1. Return Window
You have 14 calendar days from the date of delivery to request a return. Any return requests submitted after this period will not be eligible for processing.
2. Return Eligibility Criteria
To qualify for a full refund, returned items must meet the following requirements:
Condition: The item must be unused, unwashed, unaltered, and in the same original condition as received.
Packaging: All original tags, labels, and hygiene seals (where applicable) must remain intact and attached.
Non-Returnable Items: For health and hygiene reasons, the following categories are final sale and cannot be returned:
Underwear, lingerie, and swimwear
Bodysuits and socks
Personal care products and cosmetics
Items purchased under "Final Sale" or clearance promotions
3. Return Shipping & Associated Fees
Return Shipping Fee: 【Option A: We provide complimentary return pickup service at no cost to you.】 / 【Option B: A flat return shipping fee of AED 20 will be deducted from your refund to cover logistics.】
Initial Shipping Charges: Any shipping fees paid at the time of the original order are non-refundable.
4. How to Request a Return
To initiate a return, please follow these steps:
Contact our Customer Support team via Email at [email protected] or Telephone: +97156 9731781
Provide your order number, the item(s) you wish to return, and the reason for the return.
Our team will review your request within 1 to 3 business days. Once approved, we will arrange a courier pickup or send you further return instructions.
5. Refund Processing Timeline
Inspection: Returned items are inspected upon arrival at our warehouse.
Approval Notification: We will notify you via email or SMS whether your return has been approved or rejected based on the item's condition.
Refund Method: Approved refunds will be credited back to your original payment method (credit/debit card).
Processing Time: Please allow 7 to 14 business days for the refund to appear in your account, depending on your financial institution's processing times.
6. Exchanges
We do not currently offer direct exchanges. If you wish to receive a different item, please return the original item and place a new order separately.
7. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 48 hours of receipt with your order number and clear photo/video evidence. We will arrange a free replacement or full refund without delay.
8. Contact Us
For any return or refund inquiries, please reach out to us:
Email: [email protected]
Telephone: +97156 9731781