Terms & Conditions

Terms & Conditions: Returns, Refunds & Cancellations
These Terms & Conditions constitute a legally binding agreement between satincart and the customer, governing all order cancellations, returns, and refunds. By placing an order on our website, you explicitly consent to these provisions, which are formulated in compliance with UAE E-commerce and Consumer Protection laws.

1. Order Cancellation by the Customer

Before Shipment: Cancellations requested prior to warehouse processing and dispatch will be honoured without penalty. Such requests must be submitted in writing to [email protected].

After Shipment: Orders that have been dispatched and assigned a tracking number cannot be cancelled or amended during transit. Customers who no longer wish to retain the merchandise must accept delivery and subsequently initiate a return under the terms below.

2. Order Cancellation by the Seller
satincart retains the sole and absolute discretion to refuse, limit, or cancel any order. Valid grounds include, but are not limited to:

Inventory constraints

Material inaccuracies in product or pricing data

Suspected fraudulent activity or payment irregularities

Courier non-delivery due to unreachable addresses or unsuccessful contact attempts

Should a cancellation occur post-payment, a complete reversal of the transaction amount will be made to the original payment method.

3. Conditions Governing Returns and Refunds
Consistent with applicable consumer protection regulations, returns are accepted exclusively under the following conditions:

Statutory Return Period: Customers must communicate their return intent within 14 calendar days from the date of delivery.

Required Condition: Returned goods must be in their original, unopened, unused, and undamaged state, with all original seals, tags, and ancillary documentation fully intact.

Absolute Exclusions: Due to stringent health, hygiene, and safety considerations, we categorically refuse returns on:

Opened or used cosmetics, personal care products, and fragrances

Innerwear, lingerie, and other intimate apparel

Items purchased under clearance or "Final Sale" promotions

4. Refund Execution and Terms

Payment Method: All refunds are processed strictly to the original credit/debit card utilized at checkout.

Timeline: Refund crediting may require 7 to 14 business days, contingent on the policies of the issuing financial institution.

Deductible Charges: Original shipping, handling, and any customs/import duties are non-refundable, except where the return arises from our sole error (e.g., incorrect or defective product shipment).

5. Return Procedure and Logistics
To exercise your right of return, the following procedural steps apply:

Submit a formal return application via email to [email protected], providing your order number and purchase verification.

Our compliance team will evaluate the request within 1 to 3 business days and issue a formal approval or rejection.

Upon approval, our designated logistics partner will collect the package from your UAE delivery address.

Return Shipping Fee: A standardized return logistics fee of AED 20 will be deducted from your refund total, unless the return is attributed to a confirmed product defect.

6. Governing Law & Jurisdiction
These Terms & Conditions, and any non-contractual obligations arising from them, shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes, claims, or proceedings arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the Dubai Courts, UAE.

7. Legal & Formal Contact Channels
For all official legal correspondence, formal notifications, or regulatory inquiries regarding these terms, please direct communications to:

Email: [email protected]
Telephone: +97156 9731781